Guarantee & Warranty

Warranty and guarantee are two different legal concepts intended to protect customers in Germany after purchasing a product. Here is a simple explanation to understand the difference between them:

Warranty:

In Germany, the warranty is a legal right that protects the customer against defects in a product. This means that a customer who has purchased a faulty product is entitled to a repair, replacement or refund of the purchase price. The statutory warranty is usually 24 months, but can be longer in certain cases.

Guarantee:

In contrast to a warranty, a guarantee is a voluntary assurance by the manufacturer or seller about the quality or functionality of a product. A guarantee can go beyond the statutory warranty and offer longer or additional protective rights. However, it is important to note that a warranty can usually have certain conditions or limitations set by the manufacturer or seller.

It is important to understand that warranty and guarantee are independent of each other. This means that even if a guarantee has expired, the customer can still be entitled to the statutory guarantee if the product proves to be defective within the guarantee period.

As a customer, it is advisable to check the warranty and guarantee conditions of a product before buying it and to find out about your rights and claims in the event of defects. In the event of a problem with a product, it is important to contact the seller or manufacturer and advise of their warranty and/or guarantee rights in order to find an appropriate solution.

In our online shop for electronics and multimedia, we offer both products with a legal guarantee and products with a manufacturer's guarantee. Please note the specific conditions that apply to each product and do not hesitate to contact us with any questions or ambiguities. We want to make sure our customers are well informed and able to make full use of their rights.